Yesterday, the Radian6 Social 2011 held its last day of breakout sessions and unconferences at the Renaissance Boston Waterfront Hotel, where social media enthusiasts and professionals gathered to watch, observe, engage, discuss, and tweet – and see Mr. Old Spice! I attended the sessions on integrating the voice of the customer beyond the call center and on the evolution of the agency. It seemed that … Continue reading Hug Old Spice Guy – Check!